Terms of service

Last updated: May 2026

Welcome to Store Ninja. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

Store Ninja operates an online retail store offering household, kitchen, and lifestyle products.

For any questions regarding these Terms, please contact:

Email: customerservice@store-ninja.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate and complete.

3. Products and Services

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Product colours may vary depending on your device display.

  • Product packaging may differ from images shown on the website.

  • Minor specification changes may occur without notice where required by manufacturers or suppliers.

We reserve the right to modify, discontinue, or update products at any time.

4. Pricing and Payment

All prices displayed on our website are shown in the applicable currency and include any applicable taxes unless otherwise stated.

We reserve the right to:

  • Change prices without prior notice.

  • Correct pricing errors.

  • Refuse or cancel orders containing pricing inaccuracies.

Payment must be received in full before an order is processed and dispatched.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability

  • Payment issues

  • Suspected fraud

  • Errors in pricing or product information

If an order is cancelled after payment has been received, a full refund will be issued.

6. Shipping and Delivery

Delivery times provided on our website are estimates only.

While we strive to meet all delivery expectations, delays may occur due to:

  • Courier disruptions

  • Customs procedures

  • Weather conditions

  • High demand periods

Store Ninja shall not be liable for delays beyond our reasonable control.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Please review that policy before making a purchase.

8. Customer Responsibilities

You agree:

  • Not to misuse our website.

  • Not to interfere with website security or functionality.

  • Not to submit false, misleading, or fraudulent information.

  • Not to use our website for unlawful purposes.

Violation of these terms may result in account suspension or legal action where appropriate.

9. Intellectual Property

All content available on this website, including:

  • Text

  • Graphics

  • Logos

  • Images

  • Product descriptions

  • Website design

is the property of Store Ninja or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Store Ninja shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

Our maximum liability relating to any order shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Product Warranty

Where applicable, products may be covered by manufacturer warranties.

Warranty coverage, duration, and conditions may vary by product.

Normal wear and tear, misuse, accidental damage, and unauthorised modifications are not covered.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of personal information as described in our Privacy Policy.

13. Third-Party Services

Our website may contain links to third-party websites or services.

Store Ninja is not responsible for the content, policies, or practices of any third-party websites.

Users access such websites at their own risk.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable within the United Kingdom.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the competent courts of the United Kingdom.

16. Contact Information

Store Ninja

Customer Service:
customerservice@store-ninja.com

We are committed to providing a secure, transparent, and reliable shopping experience for all customers.