Shipping policy

Last updated: May 2026

At Store Ninja, we are committed to providing a smooth and reliable delivery experience for our customers.

Please review the information below regarding order processing, shipping times, and delivery expectations.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for dispatch.

Processing Time:

  • 1–2 business days

During this period, we verify order details, prepare products for shipment, and coordinate dispatch with our fulfilment partners.

Please note that orders are not shipped on weekends or public holidays.

Tracking Information

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Customers can:

  • Track their order using the tracking number provided.

  • Monitor shipment progress directly through our website.

  • Receive updates as the package moves through the delivery network.

If you do not receive your tracking email within 3 business days of placing your order, please contact our support team.

Estimated Delivery Time

After dispatch, most orders are delivered within:

8–9 business days

Delivery times are estimates and may vary depending on:

  • Delivery location

  • Courier operations

  • Seasonal demand

  • Customs procedures (where applicable)

  • Unexpected transport disruptions

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

From time to time, Store Ninja may offer free shipping promotions on selected products or orders.

Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

These may include:

  • Severe weather conditions

  • Courier service interruptions

  • Customs inspections

  • Peak shopping periods

  • Public holidays

Store Ninja is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided and results in a failed delivery or returned package, additional shipping fees may apply.

Please contact us as soon as possible if you notice an error in your delivery details.

Lost or Missing Parcels

If your order appears lost in transit, please contact our customer support team.

We will work with the courier to investigate the shipment and provide an appropriate resolution where possible.

Contact Us

If you have any questions regarding your order or delivery status, please contact:

Store Ninja Customer Support

Email:
customerservice@store-ninja.com

Our team is committed to assisting you and ensuring your order reaches you as quickly as possible.